Key Responsibilities:
- Operations Oversight: Manage the daily operational flow for both B2B wholesale channels and E-commerce marketplaces (Amazon, Flipkart, Meesho, etc.).
- System Management: Lead the use of our internal software ecosystems (Zoho, Unicommerce) to ensure 100% data accuracy in inventory and order management.
- Team Leadership: Supervise and coordinate with the existing operations team to ensure task delegation, quality control, and adherence to company SOPs.
- Inventory & Logistics: Monitor stock levels across multiple locations, manage manufacturing coordination, and oversee dispatch quality.
- Error Prevention: Proactively identify bottlenecks or recurring errors in the order-to-delivery cycle and implement corrective systems to eliminate them.
- Reporting: Provide the management team with a daily/weekly summary report on operational performance, identifying wins and pending issues.

Requirements:
- Experience: 2+ years of proven experience in Operations Management,



specifically within the E-commerce or FMCG/Veterinary distribution sector.
- Technical Proficiency: Strong command over Excel/Google Sheets and experience working with ERP/CRM software (Zoho, Unicommerce, or similar).
- Operational Mindset: Demonstrated ability to build and enforce Standard Operating Procedures (SOPs). You don't just "do" the work; you build systems so the work happens correctly every time.
- Communication: Strong ability to coordinate with various stakeholders, including marketplaces, logistics partners, and internal staff.
- Leadership: Experience in managing small teams and a solid sense of accountability.

Why Join Us?

This is a high-impact role at the heart of our growing business. You will be given the autonomy to restructure our operations and the authority to implement the systems needed for long-term scalability.

Pay: ₹20,000.00 - ₹35,000.00 per month

Work Location: In person

📌 Operations Manager (Fazilka)
🏢 Refit Animal Care
📍 Fazilka