The Company:
Serving the People Who Serve the People

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, Recent Zealand, and Canada.



By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.

Want to know more? See more of what we do here.

Job Summary:
What Your Impact Will Look Like:
Knowledge/Skills/Abilities
- Support leadership with daily operational tasks including queue monitoring and case assignment.
- Assist in case escalations and provide guidance on high-complexity issues.
- Monitor case quality and contribute to process improvements.
- Deliver high-quality technical solutions that help customers achieve their goals.
- Troubleshoot issues, create test scenarios, and investigate software behavior.
- Manage customer tickets in alignment with SLAs.
- Collaborate across teams to enhance product efficiency and customer experience.
- Participate in 24/7/365 on-call suppor

📌 Senior Technical Support Representative (Bengaluru)
🏢 Granicus India
📍 Bengaluru