IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.
About the Job
The CRM System Administrator is responsible for supporting technical requirements of our clients’ use of CRM platforms. This role reports to the Global Digital Strategy Manager as part of managed services within Global Solutions.
As CRM System Administrator, You Will
- Act as a technical resource on various aspects of CRM set-up, maintenance, and configuration from a client perspective.
- Provide an advisory role in our solutions approach to solving client requirements that depend on CRM tools.
- Able to work independently as well as on a team in a fluid, fast-paced setting. Must be able to team with other CRM specialists and business analysts as needed. Must be able to collaboratively lead other team members in more complex projects and tasks.
- Manages workload,
including assigned project management tasks within established scope, budget, and timelines.
- Manages personal certifications by staying current on those achieved and obtaining relevant certifications needed to support client’s needs.
- Able to facilitate and/or create knowledge transfer materials for self-support where appropriate.
- Partners with client representatives and key stakeholders in maintaining a consistent enterprise organizational structure across human capital management (HCM) and other related technologies.
As CRM System Administrator, You Need
- A college degree in a technology field such as Information Systems and/or Business Management is strongly preferred.
- Minimum of 2-3 years of experience with CRM design and implementation.
- Experience with the following roles:
- Implementation
- Administration
- Data Analytics / Dashboards / Reporting
- Project and business experience inc
📌 CRM System Administrator (Hyderabad)
🏢 IntouchCX
📍 Hyderabad
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