Aristocrat leads the way in gaming content and technology across the globe. Ou As an HR Associate within the Information Technology division, you will play a key role in progressing our People & Culture initiatives. You will contribute to improving employee support and service delivery. This role suits passionate individuals dedicated to using contemporary technology to transform HR functions and employee experiences

What You'll Do
- Resolve inquiries accurately and timely by accessing knowledge guides and information in multiple HR systems, including chatbot and AI-assisted knowledge tools where applicable.
- The role involves supporting the UK Region and requires working in UK shifts accordingly.
- Process transactions by collecting required information from the employee, manager, or HR or equivalent experience.
- Manage workload efficiently to fulfill commitments in accordance with established service level agreements (SLAs).
- Update the conversation and resolution provided on the helpdesk tool.




- Support adoption and day-to-day use of AI-powered service tools and chatbot solutions to improve response quality, consistency, and speed.
- Identify common inquiry themes and contribute to chatbot content, knowledge articles, and response templates to improve self-service and reduce repetitive cases.
- Review AI- or chatbot-generated responses for accuracy, tone, compliance, and appropriateness before or after delivery, as required by process.
- Partner with internal teams to flag gaps, trends, and improvement opportunities in knowledge content, chatbot workflows, and employee support journeys.
- Use data and reporting insights to help optimize service delivery, employee experience, and digital support channels.
- Ensure the careful and appropriate use of AI tools while safeguarding sensitive and confidential employee information.

What We're Looking For
- Bachelor’s Degree in IT, Business, or related field or equivalent work experience.
- Excellent verbal and written comm

📌 People Partner, Associate (Noida)
🏢 Aristocrat
📍 Noida