Job DescriptionOrder Management
- Create and manage Sales Orders (SO) in ERP.
- Verify customer Purchase Orders (POs) and commercial details.
- Ensure timely processing and execution of customer orders.
- Maintain order records and documentation.

Production Planning Coordination
- Coordinate with the production team for order planning and execution.
- Track production schedules against customer commitments.
- Follow up internally to ensure timely order readiness.

Dispatch Coordination
- Coordinate with dispatch and logistics teams for material movement.
- Track dispatch schedules and delivery status.
- Share dispatch updates with internal teams and customers as required.

Invoicing & Collections
- Coordinate with the finance team for invoice generation.
- Track invoice status and customer payments.
- Follow up on outstanding payments and collections.
- Maintain collection trackers and payment records.

Customer Onboarding & Documentation
- Create customer masters in ERP.
- Maintain customer records and documentation.




- Ensure all customer-related documents are updated and available.

RMA & Service Coordination
- Track RMA (Return Material Authorization) cases from initiation to closure.
- Coordinate with customers, service teams, and internal stakeholders regarding returned products.
- Follow up on repair, replacement, and warranty claims.
- Maintain RMA records, status updates, and closure reports.

Reporting & MIS
- Prepare daily, weekly, and monthly reports.
- Maintain order status, dispatch status, invoicing, collection, and RMA trackers.
- Support management with sales and operations MIS reports.

Internal Coordination
- Coordinate with Sales, Production, Dispatch, Service, and Finance teams.
- Ensure seamless execution of customer orders from order receipt to payment collection.
- Support process improvement and operational efficiency initiatives.

Desired Skills
- Good communication and coordination skills.
- Robust follow-up and stakeholder management abil

📌 Post Sales Coordinator (Thaltej)
🏢 Bacancy Systems
📍 Thaltej