Key Responsibilities
- Handle customer inquiries through phone, and Whatsapp.
- Build and maintain strong relationships with existing and new customers.
- Resolve customer complaints promptly and professionally.
- Follow up with customers to ensure satisfaction.
- Maintain accurate customer records in the CRM system or EXCEL.
- Coordinate with internal departments to resolve customer issues.
- Achieve customer satisfaction and service quality targets.
- Provide information about company products and services.
Requirements:
- Bachelor's degree in any discipline.
- 0-2-years of experience in customer service or customer relationship management (Freshers are welcome to apply)
- Excellent verbal and written communication skills.
- Basic computer knowledge ( MS Office and CRM software is an advantage ).
- Robust problem-solving and interpersonal skills.
- Ability to work in a team and manage multiple tasks.
Preferred Skills
- Customer-focused attitude.
- Good listening and negotiation skills.
- Time management and organizational skills.
- Positive attitude and willingness to learn.