We’re Hiring: Customer Service Officer (Kolkata, India)

Location: Newtown, Kolkata (IND)

Employment Type: Full‑Time

International Inbound Voice and Chat (Blended) Process

Are you passionate about delivering exceptional customer experiences?
Ready to grow your career in the fast-paced world of telecommunications?
Join Moose Technology Private Limited, where great people, impactful work, and a supportive team culture come together.

About Us

Moose Technology Private Limited provides high-quality customer support and administrative services to Swoop, one of Australia’s fastest-growing telecommunications companies.
With one of Australia’s largest fixed wireless footprints, Swoop is dedicated to _Connecting People and Improving Lives_—and we proudly support this mission every day.

At Moose, we foster a culture of collaboration, innovation, and continuous learning.
Our values drive us:
Customer Delighters
Excellence Mavericks
Collaboration Champions
Integrity Warriors
Lifelong Learners

Role: Customer Service Officer

What You’ll Do





✔ Provide timely updates and solutions for ongoing issues
✔ Log faults with wholesale partners and follow up for resolution
✔ Guide customers through online sales processes
✔ Record transparent and accurate notes for every interaction
✔ Escalate complex issues using predefined templates
✔ Work within set service levels and quality guidelines
✔ Maintain strong teamwork and uphold company values

What We’re Looking For

Previous call-centre customer service experience (required)
Strong communication skills—both verbal and written
Ability to troubleshoot and support customers confidently
Experience with ticketing systems & customer management tools (preferred)
Tech-savvy, comfortable with IT & internet-based systems
Attention to detail and strong documentation skills
Proactive, autonomous, and committed to delivering results
A team player who fosters positive morale

General Requirements

You must be open to working on a rotating roster, includi

📌 Customer Service Officer (Kolkata)
🏢 Moose Technology
📍 Kolkata