Customer Support Executive (B2B)

Company Name: Jai Steel International Services Pvt Ltd

Job Title: Customer Support Executive (B2B)

Location: Gurgaon, Sector-19, Phase-5

Salary: Up to ₹20,000 In-Hand

Job Responsibilities:
Handle inbound and outbound voice calls with B2B clients.

Resolve customer grievances, complaints, and service-related issues effectively.

Maintain professional communication with clients and provide timely solutions.

Follow up on pending issues and ensure customer satisfaction.

Coordinate with internal teams for issue resolution.

Maintain records of customer interactions and prepare reports.

Ensure adherence to company processes and service standards.

Requirements:
Minimum 6 months to 3 years of experience in Customer Support/BPO.

Experience in voice calling and customer handling is mandatory.

Prior experience in grievance handling and complaint resolution.

Positive communication skills in Hindi and English.

Ability to work in a fast-paced environment.

Strong problem-solving and interpersonal skills.

Pay: Up to ₹22,000.00 per month

Benefits:
- Paid sick time
- Paid time off

Work Location: In person

📌 Customer Support (Gurugram)
🏢 Jai steel
📍 Gurugram