HIRING FOR A CLIENT - A European (Italy-based) MNC in Manufacturing - Plant based in Sanaswadi, Pune, India.

[NOTE - This position is NOT for IT people. Only talent from Manufacturing background apply].

Key Responsibilities

1. Order Management
- Enter customer details and orders into system (AX)
- Convert offers into confirmed orders:
- Generate proforma and advance invoices

2. Customer Coordination
- Act as a point of contact for customers:
- Participate in customer meetings:
- Handle follow-ups and communication

3. Sales Support
- Support sales team in daily operations
- Act as backup for sales team when required:
- Coordinate for product feasibility and code creation

4. Post-Sales & Issue Handling
- Manage customer complaints and claims:
- Issue credit notes where required:
- Track and close pending offers with reasons

5. Planning & Coordination
- Manage forecast orders and stock planning:
- Ensure smooth coordination between sales, operations & customers

Required Skills:
- Strong communication & coordination skills:
- Good analytical and problem-solving ability:




- Proactive and able to work independently:
- Comfortable working with ERP systems (AX preferred)

Qualification
- Graduate (any relevant field)

Experience
- Experience in customer care / sales support / order management:
- Manufacturing or industrial background preferred

Other Requirements
- Fluent in English:
- Based near Pune:
- Age:30-35 years (preferred)

Work Benefits
- Transport facility
- Meals (Breakfast, Lunch, Dinner)
- Medical insurance for family

Pay: ₹350,000.00 - ₹400,000.00 per year

Advantages:
- Food provided
- Paid sick time
- Paid time off
- Provident Fund

Application Question(s):
- Years of Experience in customer care / sales support / order management? (1-3 years, 3-5 years or more)
- What is your experience in manufacturing or industrial company customer handling?
- Have you handled customer follow-ups, complaints, and post-sales support independently?
- What is your curr

📌 Back Office Operations (Sanaswadi)
🏢 ASO H&P India
📍 Sanaswadi