Company Description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS’ core differentiator - with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is transparent: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Account Management - SLA & Client Management: Ensure daily operations and contractual commitments consistently meet and exceed client KPIs - Travel Policy Enforcement:



Guide the operational delivery of itinerary planning, T&E; (Travel and Expense) processing, and emergency travel support Operations & Team Leadership
- Leadership & Development: Direct a 300-FTE team encompassing frontline travel consultants, team managers, quality assurance, and workforce management (WFM) specialists. Workforce Planning: Oversee capacity planning, roster management, and hiring strategies to ensure seamless 24/7 service coverage. Performance Tracking: Utilize operational performance tools to monitor productivity, turnaround times, and customer satisfaction (CSAT/NPS).Financial & P&L; Management
- Budgeting: Manage the P&L; for the operational unit, implementing cost-control measures while maximizing resource utilization
- Growth: Support hunting and farming teams drive business growthProcess Improvement & Compliance
- Continuous Improvement: Identify operational bottlenecks and lead process optimization initiatives, speci

📌 General Manager (Mumbai)
🏢 Wns Global Services
📍 Mumbai