Overview: We are seeking a friendly, professional, and highly motivated Front Office Associate to join our team at Umed Bhawan Palace, Kotah- a heritage hotel in Kota, Rajasthan, India.

Key Responsibilities:
Welcome Guests:Greet and check-in/out guests courteously to ensure a hospitable experience.

Adaptability: Flexibly adapt to shift changes to meet business requirements.

Reservation Management: Accurately manage reservations, cancellations, and modifications.

Guest Communication:Respond promptly to inquiries, provide information, and arrange itineraries.

Payment Processing:Securely process payments and maintain exact billing records.

Coordination:Coordinate with housekeeping and maintenance for guest requests and issue resolution.

Complaint Resolution:Professionally handle guest complaints, escalating when necessary for resolution.

Record Keeping:Maintain accurate guest records and keep the front desk area organized.

Guest Registration: Efficiently register guests, assign rooms, and manage special requests.

Pre-registration Support:



Assist with pre-registration and room blocking for streamlined check-in procedures.

Room Management:Monitor and manage room availability and statuses effectively.

Sales Focus:Utilize sales-oriented approaches to promote hotel services and enhance guest experiences.

Knowledge: Possess comprehensive knowledge of hotel facilities, services, and local attractions.

Room Status Coordination:Coordinate room status updates with housekeeping, ensuring smooth check-in/out processes.

Reservation Handling:Manage reservations proficiently, including same-day bookings and cancellations.

Security Oversight:Ensure security of guest room keys and oversee safe deposit box access.

Equipment Proficiency:Operate front office equipment such as computers and phones proficiently.

Check-out Assistance:Facilitate guest check-out processes accurately and provide necessary assistance.

Cashier Duties:Perform cashier duties, including posting

📌 Front Office Associate (Kota)
🏢 Umed Bhawan Palace, Kotah
📍 Kota