Call Quality Analyst

Location: Jaipur, Rajasthan
Employment Type: Full-Time | Work From Office
Department: Quality / Customer Support

Job Summary

We are looking for a Call Quality Analyst with strong proficiency in Kannada, Tamil, Telugu, Hindi & English to monitor and evaluate customer interactions.

Key Responsibilities
- Monitor and evaluate customer support calls as per defined quality parameters.
- Assess agents on communication, call handling, accuracy, process adherence, and customer service.
- Prepare and maintain quality scores, reports, and MIS.
- Identify recurring errors, process gaps, and areas for improvement.
- Provide constructive feedback and coaching to customer support executives.
- Ensure compliance with company SOPs, policies, and quality standards.
- Conduct regular call audits and maintain proper documentation.
- Coordinate with Operations and Training teams to improve call quality.
- Track quality trends and share performance insights with management.




- Graduate in any discipline.
- 1-3 years of experience as a Quality Analyst in BPO / Call Center / Customer Support.
- Language proficiency in Kannada, Tamil, Telugu, Hindi & English is COMPULSORY.:
- Strong verbal and written communication skills.
- Excellent listening and analytical skills.
- Good knowledge of MS Excel and quality monitoring tools.
- Ability to identify errors, analyze call quality, and provide effective feedback.
- Strong attention to detail and problem-solving skills.

Preferred Experience

BPO | Customer Support | Telecalling | Call Center | Quality Analyst

Significant

All 5 languages — Kannada, Tamil, Telugu, Hindi & English — are mandatory for this role.

Pay: ₹28,000.00 - ₹32,000.00 per month

Benefits:
- Paid sick time
- Paid time off

Work Location: In person

📌 Call Quality Analyst (Jaipur)
🏢 NSCS
📍 Jaipur