Job Role: Team leadJob Location: PuneExperience required: 5- 10 YearsJob Requirement:
- Any Graduate with a minimum 15 years of regular, full time education (10 + 2 + 3).
- Flexible to work in rotational shifts, including night shifts.
- Submission of all educational and employment documents is mandatory.The mode of salary credit for all previous employers should be through bank transfer. (No Cash in Hand)Skill Requirement:
- Manage and resolve client / internal day-to-day queries seeking assistance as required
- Effective & Timely responses to all queries from both internal and external stake holders
- Experience in managing Property and Casualty Insurance clients, preferably in Personal lines Policy Administration process
- Monitor Key Client Outcome performance and taking appropriate action as required,



to deliver pre-defined service standards working with under advice from key contact/stakeholders
- Identify and involve in process improvement initiatives
- Deliver as per defined KPI's for the role - Maintain Quality and Turnaround standards
- People Management - Staff mentorship, schedule adherence and addressing staff grievance
- Strong Operations management skills to deliver to internal and external process requirement
- Location
- Pune
- Job Function
- BUSINESS PROCESS SERVICES
- Role
- Process Expert
- Job Id
- 419375
- Desired Skills
- Insurance - Policy Administration - Property and Casualty

Qualifications : BACHELOR OF COMMERCE

📌 Team Lead (Pune)
🏢 Tata Consultancy Services
📍 Pune