Key Responsibilities

Guest Reception: Greet, register, and assign rooms to guests upon arrival in a friendly and highly professional manner.

Check-In & Check-Out: Efficiently manage the check-in and check-out processes, ensuring all guest details, payment methods, and special requests are accurately recorded.

Billing & Payments: Process credit card, cash, and digital payments securely. Maintain accurate guest folios and balance the cash drawer at the end of the shift.

Problem Resolution: Listen to guest complaints or concerns with empathy and resolve them swiftly, escalating to management only when necessary to ensure 100% guest satisfaction.

Cross-Department Coordination: Communicate effectively with Housekeeping, Maintenance, and Food & Beverage teams to fulfill guest requests (e.g., extra towels, room repairs, late check-outs).

Requirements & Qualifications

Experience: 1+ years of experience in hospitality, customer service,



or a front desk role.

Technical Skills: Familiarity with Property Management Systems (PMS) such as DATAMAN.

Communication: Excellent verbal and written communication skills.

Availability: Flexible schedule with the ability to work rotating shifts, including early mornings, evenings, weekends, and public holidays.

Traits: High emotional intelligence, patience, a problem-solving mindset, and a polished, professional appearance.

What We Offer

Employee discounts on hotel stays and dining.

Food.

Accommodation.

Opportunities for growth opportunities, training, and advancement within the hospitality industry.

How to Apply:
Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:
- Food provided

Work Location: In person

📌 Front Office Assistant (Varanasi)
🏢 Hotel Vagmi
📍 Varanasi