Noida, Uttar Pradesh

Job Summary

Job Title: Service Mapping Lead / Specialist (6-8 Years)

Role Summary

Key Responsibilities

Key Responsibilities
- Design, implement, and maintain end-to-end service maps for business-critical services
- Lead Service Mapping initiatives using best practices and governance standards
- Ensure CMDB accuracy, completeness, and data quality
- Support incident, problem, change, and impact analysis through accurate mappings
- Define service mapping standards, templates, and onboarding processes
- Troubleshoot discovery issues and optimize patterns and probes
- Provide documentation and knowledge transfer to operations teams

Skill Requirements

Required Skills & Experience
- 6-8 years of experience in ITSM / Service Mapping
- Robust hands-on experience with ServiceNow Service Mapping
- Deep understanding of CMDB, CSDM,



and service hierarchy models
- Experience with Discovery, MID Servers, probes, and patterns
- ITIL v3 / v4 process understanding
- Strong stakeholder communication and coordination skills

Other Requirements

Good to Have
- ServiceNow CSA / CIS - Discovery certifications
- Experience with cloud environments (AWS, Azure, GCP)
- Knowledge of DevOps, microservices, and integrations
- Experience in large enterprise or regulated environments
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