Location: Mohali
Employment Type: Full-Time
Working Days: Monday to Friday
Working Hours: 10:00 AM to 6:30 PM
Job Overview
Key Responsibilities
- Make daily outbound calls to potential clients.
- Generate leads for website, software, ERP, CRM, mobile app, SEO, digital marketing, and other IT services.
- Explain company services and understand customer requirements.
- Qualify leads and forward interested prospects to the sales/business development team.
- Schedule client meetings and product/service demonstrations.
- Follow up with existing leads regularly.
- Maintain daily call and lead records.
- Update CRM/Excel sheets with lead status and follow-up details.
- Coordinate with the sales and business development team.
- Achieve daily and monthly calling and lead-generation targets.
- Provide daily work reports to the reporting manager.
Team Coordination
The Telecaller will work closely with:
- Business Development Executives
- Sales Team
- Digital Marketing Team
- Project/Technical Team
- Business Development Manager
Required Skills:
- Good communication skills in English and Hindi.
- Confident telephone communication.
- Good convincing and negotiation skills.
- Basic understanding of IT and digital services.
- Valuable follow-up skills.
- Target-oriented and disciplined approach.
- Basic knowledge of Excel/Google Sheets and CRM.
- Freshers with good communication skills can apply.
Daily Work Target
- Outbound calls to prospective clients.
- Lead qualification.
- Follow-up with previous leads.
- Meeting/demo scheduling.
- CRM/Excel updating.
- End-of-day reporting.
Preferred Experience
0-2 years in telecalling, sales, business development, or IT sales. Freshers can also apply.