Ekaanta is a luxury wellness retreat. Rooted in mindfulness, hospitality, and transformative wellness experiences, Ekaanta offers guests an chance to reconnect with themselves through conscious living, Ayurvedic therapies, meditation, nature immersion, and exceptional hospitality.
As a boutique retreat, every guest interaction at Ekaanta is deeply personal. The Reservations Executive plays a critical role as the first point of contact, shaping the guest experience even before arrival while contributing significantly to revenue generation, guest satisfaction, and strategic partnerships.
KEY RESPONSIBILITIES
1. Reservations Management
- Handle room bookings, wellness packages, retreat programs, corporate retreats, yoga retreats, group stays, and special event reservations.
- Accurately process reservation confirmations, amendments, cancellations, room allocations, and special guest requests.
- Ensure all reservation details are correctly recorded in the PMS and booking systems.
- Maintain up-to-date room inventory, availability, rates, and booking records.
- Monitor reservation status daily to ensure smooth operations and timely guest arrivals.
2. Guest Experience & Consultation
- Act as a Wellness Hospitality Consultant — understanding guest needs and recommending the most suitable room categories, wellness programs, therapies, and curated experiences.
- Educate guests about Ekaanta’s wellness philosophy, accommodation offerings, Ayurvedic experiences, dining concepts, and curated activities.
- Respond promptly and professionally to all guest inquiries while maintaining a warm, personalized approach.
- Build meaningful relationships with guests from the very first interaction through arrival and beyond.
- Assist guests in planning their stay including transportation, wellness schedules, therapies, and special occasions.
- Manage VIP guest requests and ensure all preferences are communicated to relevant departments.
3. Revenue Generation & Sales
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📌 Reservations Sales Agent (Delhi)
🏢 Ekaanta
📍 Delhi