Job Summary:
Key Responsibilities:
- Develop, implement, and monitor robust recovery strategies and action plans for the assigned zone to maximize collections and minimize losses.
- Lead, mentor, and manage a team of Area Recovery Managers and recovery officers, providing guidance, training, and performance feedback to ensure target achievement.
- Set challenging yet achievable monthly, quarterly, and annual recovery targets for the zone and individual team members, and ensure consistent achievement.
- Monitor the performance of the recovery portfolio, analyze trends, identify high-risk accounts, and implement proactive measures to mitigate potential losses.
- Ensure strict adherence to all legal, regulatory, and internal compliance policies related to debt collection practices.
- Liaise with legal departments and external legal counsel for initiation and follow-up of legal actions against defaulters, including managing court cases and settlements.
- Negotiate complex repayment plans and settlements with high-value defaulters, ensuring optimal recovery for the organization.




- Build and maintain robust relationships with external collection agencies, legal firms, and other stakeholders, managing their performance and ensuring alignment with organizational goals.
- Prepare and present detailed recovery performance reports, forecasts, and analyses to senior management, highlighting key insights and recommended actions.
- Conduct regular field visits to understand ground realities, support team members, and resolve critical recovery challenges.
- Implement best practices in recovery operations, leveraging technology and innovative approaches to improve efficiency and effectiveness.
- Manage operational costs within the allocated budget for the zonal recovery function.

Below is the JD for the role
- Experience of Secured product collections least 15-20 yrs handling Soft & hard bucket both.
- Experience of managing larger team..
- Knowledge of Legal remedies
- Experience

📌 Zonal Recovery Manager (Delhi)
🏢 Ghrig People Solutions
📍 Delhi