We are currently seeking a ServiceNow - Associate Business Analyst Junior to join our team in Delhi, Delhi (IN-DL), India (IN).
ServiceNow Business Process Consultant / Business Analyst Jr
Location: Remote (with occasional travel as needed)
Role Overview:
Key Responsibilities:
Business Process Consulting
- Lead functional discovery sessions and process workshops to define client-specific business process solutions.
- Advise clients on best practices for ServiceNow implementations across ITSM, ITOM, HRSD, CSM, and other modules.
- Create agile collateral including process workflows, workshop presentations, and training materials.
- Partner with IT leaders and process owners to drive organizational readiness and solution adoption.
Business Analysis
- Capture and document business requirements, user stories, and business cases aligned with ServiceNow capabilities.
- Develop and maintain end-to-end process flows and gap analyses to support solution design.
- Prepare and execute test plans, facilitate UAT, and support go-live activities.
- Lead client training sessions and create user-friendly job aids to support platform adoption.
Client Engagement Delivery Support
- Serve as the “eyes and ears” of the delivery team throughout the project lifecycle.
- Facilitate stakeholder demos and provide solution-focused support to improve process efficiency.
- Collaborate with project leadership to ensure alignment between business goals and technical solutions.
Qualifications:
- 5+ years of experience in ServiceNow consulting, with hands-on expertise in multiple modules.
- 5+ years of experience in business analysis, including requirements gathering, process mapping, and stakeholder engagement.
- Proven ability to lead client workshops and translate business needs into actionable solutions. - 1 to 2 Years
- Strong understanding of Agile methodologies and experience supporting Scrum teams. - 1 to 2 Years
Required ServiceNow Certifications:
- Junior - CSA an