Responsibilities:
- Monitor all outgoing SMS and WhatsApp messages from CRM and hospital software daily
- Track template approval status on Meta Business Manager (Utility vs Marketing categories) and DLT portal for SMS
- Identify and escalate delivery failures, rejected templates, or drop-offs in engagement
- Coordinate with tech and vendor teams to fix or resubmit flagged templates
- Understand and flag issues in existing WhatsApp/SMS automation flows
- Propose and support building new patient communication journeys — appointment reminders, lead follow-ups, drip sequences
- Maintain a daily/weekly communication health report

WHO WE ARE LOOKING FOR

Must Have:
- 1-3 years in CRM operations, digital marketing ops, or customer communication
- Hands-on experience with WhatsApp Business API — template management, quality ratings, opt-in/opt-out
- Familiarity with DLT SMS compliance (TRAI framework)
- Comfortable reading delivery dashboards and failure logs




- Proficient in Excel / Google Sheets
- Hindi + English bilingual (our patient communications are in both languages)

Good to Have:
- Exposure to Salesforce, LeadSquared, or any CRM platform
- Prior experience in healthcare, hospital, or health-tech setup
- Meta Business Manager familiarity (WABA management)

Best Source Industries: EdTech (Physics Wallah, Byju's alumni), D2C health brands, teleconsultation startups, digital marketing agencies handling healthcare clients.

Experience:1-3 Years

Salary:20K-45K CTC
Location:Zirakpur

Pay: ₹20,000.00 - ₹45,000.00 per month

Benefits:
- Food provided

Application Question(s):
- Are you Comfortable with Zirakpur Location?
- Are you comfortable in in office work setting?

Experience:
- Salesforce: 1 year (preferred)

Work Location: In person

📌 CRM Executive (Zirakpur)
🏢 Jeena Sikho Lifecare
📍 Zirakpur