1. Lead Management & Conversion
- Handle all incoming leads (walk-ins, digital, references, franchise inquiries)
- Ensure quick response time (within defined SLA)
- Qualify leads based on budget, requirement, and timeline
- Convert leads into site visits / meetings
- Drive closure of deals and achieve monthly sales targets
2. Team Management
- Lead and manage the sales team (pre-sales + sales executives)
- Assign leads and track daily follow-ups
- Conduct daily/weekly review meetings
- Train team on pitch, objection handling, and closing techniques
- Monitor individual performance and improve conversion ratios
3. Client Interaction & Relationship
- Attend key client meetings for high-value projects
- Understand customer requirements and align with design team
- Ensure smooth communication between client, designer, and operations
- Handle escalations and critical client concerns
4. Revenue & Target Achievement
- Own monthly, quarterly,
and annual sales targets
- Ensure revenue generation as per company goals
- Track pipeline and forecast sales accurately
- Push for upselling and cross-selling opportunities
5. Coordination with Internal Teams
- Work closely with:
- Design team (for proposals & presentations)
- Operations team (for execution feasibility)
- Accounts (for payment follow-ups)
- Ensure proper handover of projects post booking
6. Process & CRM Management
- Maintain accurate data in CRM (lead status, follow-ups, closures)
- Ensure all sales processes and SOPs are followed
- Track metrics:
- Lead to visit ratio
- Visit to booking ratio
- Average ticket size
- Sales cycle time