Role description

This is a rotational shift role supporting 24x7 operations

Primary Responsibilities

For nonOpsRamp profiles quickly adapt and transition experience from tools like LGTM stack Datadog OpenText monitoring toolsNewRelic or any SAAS monitoringobservability tool into the OpsRamp ecosystem

Integrate monitoring platforms with IT Service Management ITSM tools eg ServiceNow BMC Remedy for incident event and management

Develop and maintain dashboards s SLIsSLOs and reports to ensure proactive issue detection and faster incident resolution

Tune thresholds and correlation rules to reduce noise and improve signal quality

Support hybrid and multicloud environments including onprem cloud and containerized platforms

Collaborate with Infrastructure Application and DevOps teams to integrate monitoring into CICD pipelines and operational workflows

Automate monitoring ing remediation and reporting using scripts APIs and orchestration tools

Leverage AIOps capabilities for anomaly detection event correlation and predictive insights





Participate in rotational shifts and support operational monitoring incident triage and root cause analysis RCA

Document monitoring architectures runbooks configurations and standard operating procedures SOPs

What You Need To Bring

710 years of experience in IT Operations Monitoring or Observability roles

Handson experience with OpsRamp for monitoring deployment configuration and operations

Proven experience integrating monitoring tools with ITSM platforms

Solid understanding of metrics logs traces and observability best practices

Technical Skills

Experience with opensource monitoring tools

Working knowledge of REST APIs and APIbased integrations

Scriptingautomation experience using Python Ansible or similar tools

Familiarity with AIOps concepts anomaly detection and intelligent ing

Understanding of ITIL processes and service management frameworks

Exposure to security monitoring and compliance requirements is a plus

S

📌 Senior Specialist (Pune)
🏢 LTM
📍 Pune