Position: Service Engineer
- Location: Vadodara
- CTC: ₹4.0 - 4.5 LPA
- Requirement: Immediate joiner preferred
- Qualification: Diploma in Mechanical / Electrical Engineering
- Experience: 3-4 years
Job Purpose:
- To provide technical support, installation, commissioning, preventive maintenance, troubleshooting, and after-sales service for company products while ensuring high customer satisfaction, maintaining quality standards, and supporting business growth through effective customer engagement.
Key ResponsibilitiesCustomer Service & Technical Support
- Install, commission, and validate machines at customer sites.
- Attend customer complaints and provide timely technical solutions.
- Perform preventive maintenance and machine health check-up visits.
- Diagnose machine faults and resolve issues efficiently.
- Maintain regular communication with customers to ensure satisfaction.
Machine Trials & Documentation
- Conduct in-house and in office machine trials.
- Prepare service reports, trial reports, and technical documentation.
- Submit trial reports, photos, videos, and supporting documents.
- Maintain proper records of service activities.
Customer Training
- Train customer operators and maintenance teams on machine operation and maintenance.
- Guide customers on preventive maintenance and best operating practices.
Repair & Maintenance
- Troubleshoot and repair machine components.
- Test repaired equipment before dispatch.
Business Support
- Identify opportunities for spare parts, service contracts, and machine sales.
- Coordinate with internal departments for smooth service execution.
Documentation & Compliance
- Maintain service records as per ISO standards.
- Update machine history and spare records in ERP (Epicor preferred
📌 Service Engineer (Vadodara)
🏢 Krishna enterprise
📍 Vadodara
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