Key Responsibilities

Functional Support Duties:
- Incident & Ticket Management:Triage, investigate, and resolve L2 user support tickets within agreed SLAs.
- Month-End Close Support:Provide critical support during financial close periods, ensuring all FAH interfaces are processed, and accounting entries are successfully transferred and posted to the General Ledger.
- Error Resolution:Investigate and resolve invalid account derivations, unposted journals, and suspense account hits caused by incorrect mapping or missing SLA rules.
- User Assistance:Guide finance users on handling standard FAH exceptions, understanding error reports, and navigating the system effectively.
- Documentation:Update support knowledge bases (KBs), Standard Operating Procedures (SOPs), and root cause analysis (RCA) documents for recurring issues.

Technical Support Duties:
- System & Interface Monitoring:Monitor daily scheduled jobs, inbound data loads (ETL/flat files/APIs), and concurrent programs related to the FAH architecture.
- Technical Debugging:Troubleshoot interface failures, data corruption,



or performance bottlenecks by analyzing logs, SQL queries, and PL/SQL packages.
- Data Fixes:Develop, test, and execute data fix scripts for transactional errors, strictly adhering to IT change management and audit compliance processes.
- Escalation & Collaboration:Package complex issues, bugs, or requirement changes and escalate them to L3 Support / Development teams.
- Oracle SR Management:Open and manage Service Requests (SRs) with Oracle Support for standard product defects or patches, providing necessary trace logs and diagnostics.

Required Qualifications & Skills
- Education:Bachelor’s degree in Computer Science, Information Systems, Finance, Accounting, or a related field.
- Experience:
- 8+ yearsof experience in Oracle FAH Support
- Proven hands-on experience supporting Oracle FAH and troubleshooting Subledger Accounting (SLA) issues in a live production workplace.
- Experience worki

📌 Oracle Fah Techno-functional Support Consultant (Pune)
🏢 Jade Global
📍 Pune