Key Responsibilities:
- Manage service desk operations and ensure timely issue resolution as per SLA.
- Log, track, prioritize, and escalate IT incidents.
- Provide support for Network, Server, CRM, Outlook, and business applications.
- Coordinate with customers, technical teams, and vendors for issue resolution.
- Prepare daily MIS reports, ticket trackers, and SLA compliance reports.
- Handle service desk emails and maintain timely communication with users.
Requirements:
- Basic Computer Knowledge
- Positive Communication Skills (English & Hindi)
- Working knowledge of MS Word, Excel, and PowerPoint
Interested candidates can share their resume at
[email protected] or contact (phone hidden).
📌 Sr. IT Helpdesk Executive (Ahmedabad)
🏢 Microlink Solution
📍 Ahmedabad