We are looking for a hands-on Sr Google CCAI Engineer / Sr Dialogflow CX Developer with strong experience in Google CCAI, Dialogflow CX / Agent studio and enterprise voice-bot solutions . The candidate will design conversation flows, integrate voice bots with backend and telephony systems, and support production deployments.

Designation: Sr Google CCAI Engineer / Sr Dialogflow CX Developer

Location: Remote Work

Employment Type: Full Time

No of Openings: 3

Key Responsibilities:

- Design, develop and implement conversational AI solutions using Google CCAI and Dialogflow CX & Agent Studio
- Build conversation flows using intents, entities, routes, parameters, fulfilment and multi-turn conversations .
- Translate business and contact-centre requirements into scalable Conversational AI and CCAI solution architectures .
- Modernize traditional and legacy IVR systems into intelligent voice and conversational AI experiences.
- Integrate Speech-to-Text and Text-to-Speech capabilities for enterprise voice AI applications.
- Develop and integrate APIs, webhooks, fulfilment services and backend components using Python or Node.js .
- Integrate conversational AI solutions with telephony and contact-centre platforms such as NICE CXone, Cisco, Genesys or similar technologies .
- Use Gemini, Vertex AI and LLMs for response generation, knowledge retrieval, reasoning and summarization.
- Troubleshoot conversational AI, voice, integration and production issues.

Required Skills & Experience:

- Strong hands-on development experience with Dialogflow CX and Google CCAI , including conversation flows, intents, entities, routing,



fulfilment and multi-turn conversations.
- Ability to define a high-level solution approach by connecting appropriate Google AI and Cloud services to solve business and contact-centre problems.
- Experience with legacy IVR modernization or enterprise contact-centre transformation.
- Experience with Speech-to-Text and Text-to-Speech technologies for voice AI solutions.
- Backend development and integration experience using Python or Node.js , including REST APIs, HTTPS endpoints, webhooks and fulfilment services.
- Experience with Gemini, Vertex AI or another enterprise LLM platform .
- Solid analytical and problem-solving skills with the ability to translate business requirements into practical AI solutions.
- Strong communication skills with the ability to explain solutions to technical and non-technical stakeholders.

Preferred Qualifications

- Experience with at least 2–3 enterprise CCAI implementations in high-scale environments.
- Familiarity with RAG, advanced LLMs, and tools like Google Cloud Platform (GCP) for scalable AI deployments.

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📌 Sr Google CCAI Engineer / Sr Google Dialogflow CX Developer - Remote Work (India)
🏢 Techolution
📍 India