Position: Senior Executive Customer Support OWIS India

Location : Sector 62, Noida, Uttar Pradesh

Experience: 3-5 years

Qualification: Graduate

Key Responsibilities

- Handle Inbound and Outbound admission enquiries and counsel prospective parents.
- Explain IB curriculum, school offerings, USPs & admission process effectively.
- Qualify leads, conduct timely follow-ups & drive walk-in conversions from enquiry to admission.
- Maintain accurate lead and interaction records in HubSpot.
- Coordinate with campus admissions teams for seamless lead handover and closure.
- Achieve defined KPIs related to response time, counselling quality, and conversion.

Eligibility Criteria

- 3+ years of relevant experience in admissions counselling, education sales, EdTech, or international school admissions.
- Strong understanding of the IB Curriculum is mandatory.
- Excellent verbal and written communication skills.
- Solid counselling, objection-handling & relationship-building skills.
- CRM experience, preferably HubSpot, will be an added advantage.

📌 Sr, Executive, Customer Support (Noida)
🏢 Global Indian International School (GIIS)
📍 Noida