Our client is a leading Indian multinational ride-sharing company, with a diverse portfolio that includes financial services and cloud kitchens.
Role: Automobile Service Champion
Roles and Responsibilities:
Customer Handling
Greet customers with a smile and maintain a skilled and courteous demeanor
Verify service requests and capture customer feedback in the system
Communicate effectively with customers regarding repair updates
Diagnosis
Analyze and diagnose scooters to determine necessary repairs
Update diagnosis reports in the Workshop Management System (Getafix)
Perform repairs and final inspections based on customer feedback
System Handling
Track customer complaints in Zendesk and update the system in real-time
Operate the Workshop Management System (Getafix) with 100% adherence
Update operational status and estimated time of arrival in CRM and WMS systems
Conduct deep diagnosis of scooter health in the Telematics Command Centre
Technical Repairs
Possess comprehensive knowledge of OLA scooters
Capable of repairing or replacing all scooter parts
Stay updated on OLA technical curriculum and EV news bulletins
Process and Operational
Adhere to processes at the Experience Centre and ensure clear bay markings for vehicles/scooters
Handle invoicing and payment collections
Maintain service bays in a clean and serviceable condition
Parts Operation
Audit inventory and ensure alignment between system and physical inventory
Perform Goods Receipt Note (GRN) and maintain inventory at the Experience Centre
Manage warranty part reverse logistics to the main workshop
Safety and Compliance
Adhere to uniform and protective gear requirements during scooter repairs
Properly use protective gear and handle tool kits during repairs
Ensure availability and readiness of fire-fighting equipment
Requirements
Requirements:
Only Male candidates
Minimum qualification: 12th/diploma/ITI/graduation/post-graduation
Minimum experien
📌 EV 2 Wheeler Technician (Bengaluru)
🏢 2COMs
📍 Bengaluru
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