Key Responsibilities:
Customer Support:
- Provide excellent customer support to drive high levels of customer satisfaction.
Technical Issue Documentation:
- Document technical issues and develop test cases to address similar concerns in the future.
- Maintain detailed records of customer interactions and troubleshooting steps for reference.
Collaboration Across Teams:
- Work with engineering, product, and other internal teams to resolve complex issues and improve service delivery.
- Provide feedback and suggest improvements to products and services based on customer interactions.
Key Skills & Qualifications:
- Experience: Minimum of 2 years of relevant industry experience in a technical support role.
- Education: Bachelor of Technology (B. Tech)
in Electrical Engineering or a related field.
- Communication Skills: Excellent written, verbal, and interpersonal communication skills to effectively assist customers and collaborate with internal teams.
- Problem-Solving & Critical Thinking: Robust problem-solving abilities with an analytical approach to troubleshooting.
- Time Management: Ability to manage multiple cases and prioritize work efficiently to meet customer needs.
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
- Health insurance
- Paid time off
- Provident Fund
Work Location: In person
📌 Technical Support Engineer (Noida)
🏢 Meteoxperts Solutions
📍 Noida
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