Looking for an opportunity to make an impact?
At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.
If this sounds like the kind of environment where you can thrive, keep reading
Leidos is seeking a Desktop Support Engineer based in our Pune Office. This role provides 2nd line desktop, hardware, software, network, and office infrastructure support for Pune-based employees and remote users across the Indian Subcontinent. The position supports daily IT operations, onboarding and offboarding, asset management, compliance activities, vendor coordination, and continuous improvement while maintaining a robust customer service focus.
Key Responsibilities
Provide responsive 2nd line desktop support for laptops, desktops, peripherals, login issues,
Microsoft 365, VPN, browsers, collaboration tools, and remote access solutions.
Maintain and support servers, switches, and hardware inside secure data center and colocation spaces.
Investigate, prioritize, update, and resolve helpdesk tickets based on business impact, ensuring timely communication and accurate documentation through closure.
Escalate incidents to appropriate internal teams, vendors, or service providers when needed, and follow through until resolution.
Identify recurring technical issues and support sustainable fixes rather than short-term workarounds.
Support core office technology services, including WiFi, LAN, VPN, internet connectivity, meeting room equipment, printers, scanners, and conferencing tools.
Perform daily system and backup checks, investigate exceptions, and help users follow approved data storage and backup practices. Experience in tools like Druva InSync, OneD
📌 Desktop Support Engineer (Pune)
🏢 Leidos
📍 Pune