Job Description :
Title : SLM Governance Manager
Level : 5A
About the Function:

Digital & Technology (D&T;) is transforming how Diageo works, from how we source ingredients to how we connect with customers and consumers around the world.
This is where data, technology and creativity come together to solve real business challenges and unlock recent opportunities. Whether it’s building platforms, using data to drive decisions or shaping digital experiences, the work here has tangible impact across every part of our business.
You’ll be part of a team that’s constantly learning, experimenting and pushing boundaries, with the freedom to explore new ideas and the support to turn them into reality.

About the role:
The Service Level Management (SLM) & IT Governance Manager is responsible for establishing, governing, and continuously improving the operational governance framework across IT Service Management (ITSM) services. The role ensures operational performance is visible, measurable, and aligned to Diageo GBS standards while driving service excellence through effective governance,



service level management, quality assurance, customer satisfaction, and continual improvement.
This position provides oversight of operational performance, ensuring compliance with agreed Service Level Agreements (SLAs), Key Performance Indicators (KPIs), Operational Level Agreements (OLAs), and governance standards. Working closely with Service Owners, Delivery Teams, Managed Service Providers, and Business Stakeholders, the role drives accountability, service quality, operational insights, and continual service improvements that enhance business outcomes.
Key Accountabilities
1. Governance & Operational Performance
Own and continuously enhance the IT Operations Governance Framework across all service towers.
Ensure governance aligns with Diageo GBS policies, standards, and operating principles.
Chair governance forums including:
Weekly/ Monthly Operational Reviews
Monthly Service Reviews (MSR)

📌 SLM Governance Manager (Bengaluru)
🏢 Diageo
📍 Bengaluru