Service Engineer 2 — Hardware Asset Management
Endpoint Onboarding, Testing & Asset Lifecycle | Endpoint Engineering Services | Hyderabad | 2–4 years
ROLE PURPOSE
Execute the hands-on work that gets recent endpoint hardware certified and keeps the asset record honest. You will test candidate laptops, desktops, thin clients and peripherals against a defined certification suite, package and validate driver and firmware updates, and maintain accurate lifecycle records — working under the direction of a Senior Service Engineer who owns the standard.
WHAT YOU WILL DO
• Run certification testing. Execute the test checklist on new laptop, desktop, thin client, zero client and peripheral models. Capture results, defects and evidence in a consistent, reviewable format.
• Validate build and deployment readiness. Confirm Autopilot and MECM enrolment, driver packs, imaging and OS readiness on candidate hardware — Windows 11, IGEL OS, Dell ThinOS, HP ThinPro.
• Keep firmware, BIOS and drivers current. Package and test driver and BIOS updates, apply the approved BIOS/UEFI baseline,



verify remote update paths, and track OEM advisories for the models you own.
• Test peripherals and clinical accessories. Docks, monitors, headsets, tap/badge readers, barcode scanners, label printers, carts and workstation-on-wheels configurations.
• Maintain asset accuracy. Keep HAM and CMDB records clean — serial and asset-tag reconciliation, warranty and entitlement data, stockroom movements — and pull the evidence needed for audits.
• Support secure disposition. Prepare retiring devices for sanitisation and disposal with the approved method and complete chain-of-custody documentation.
• Document and support. Write SOPs, test reports and known-issue notes; support L2/L3 escalations for hardware faults; raise and follow through OEM warranty and RMA cases.
SKILLS AND EXPERIENCE WE NEED
• 2–4 years in endpoint support or engineering in a mid-to-large enterprise.
• Windows 11 endpoints, hands-on. Working

📌 Sr. Service Engineer (Hyderabad)
🏢 providence
📍 Hyderabad