Department: Administration / Marketing
Reporting To: Hospital Administrator
Accountable To: Medical Superintendent / Medical Director

Job Summary

The Public Relations Officer (PRO) is responsible for maintaining positive relationships with patients, attendants, corporate clients, government agencies, and the public. The PRO ensures effective communication, assists patients with hospital services, coordinates grievance handling, and supports patient satisfaction initiatives in compliance with hospital policies and NABH standards.

Key Responsibilities
- Welcome and assist patients and attendants, providing information about hospital services and facilities.
- Coordinate patient admissions, discharges, and referrals when required.
- Address patient and attendant queries promptly and courteously.
- Handle patient feedback, complaints, and grievances, ensuring timely resolution and documentation.
- Coordinate with clinical and non-clinical departments to facilitate smooth patient care.
- Assist corporate, TPA, CGHS, ECHS, ESIC,



and other referred patients with registration and documentation.
- Maintain strong relationships with referring doctors, corporate organizations, and community stakeholders.
- Organize patient education programs, health camps, awareness activities, and community outreach programs.
- Support marketing and branding activities in coordination with the administration.
- Ensure patient satisfaction surveys are conducted and analyzed regularly.
- Maintain confidentiality of patient information at all times.
- Prepare daily, weekly, and monthly reports related to patient grievances, referrals, and public relations activities.
- Assist during NABH assessments and ensure compliance with applicable standards related to patient rights, communication, and feedback.
- Coordinate VIP visits and provide assistance to dignitaries and special guests.
- Promote courteous communication and a patient-friendly setting throughout the hospital.

Qualifications:
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📌 Public Relationship Officer (Ambala)
🏢 GUARDIAN HOSPITAL AMBALA CANTT
📍 Ambala