Qualification: BCA / MCA /B.Tech (CSE)/ M.Tech (CSE) / BE(IT) / B.Sc. - IT / M.Sc. - IT
Location: Mohali
Shift Timing: 6.00 pm - 3.00 am
Mode: Work from Office
Roles and Responsibilities:
- Handle incident management activities including ticket logging, categorization, prioritization, resolution, and escalation to higher support or development teams.
- Support release and deployment activities by performing validation checks, smoke testing, and post-deployment monitoring.
- Assist in root cause analysis of recurring issues and contribute to implementing preventive fixes under guidance from senior team members.
- Maintain and update support documentation, knowledge base articles, SOPs, and operational runbooks.
- Communication & Cross-Functional Coordination Skills
- Basic Software/ Application Troubleshooting
- Ticketing Tools (e.g., ServiceNow, Jira Service Management)
- Basic Operating System Knowledge (Windows/Linux)
- Communication & Customer Service Skills
- Attention to Detail & Problem-Solving Ability
- Team Collaboration & Learning Agility
Pay: ₹300,000.00 - ₹500,000.00 per year
Perks:
- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
Application Question(s):
- What is your current location?
- Are you willing to work in evening shift (6.00pm - 3.00am)?
- What is your annual current salary?
- What is your annual expected salary?
- What is your notice period?