- Manage customer relationships to drive retention, satisfaction, and growth through effective communication, issue resolution, and proactive engagement.
- Collaborate with cross-functional teams to identify opportunities for process improvements and implement changes that enhance overall customer experience.
- Develop solid understanding of clients' needs and goals to deliver tailored solutions that meet their expectations.
- Analyze data to measure performance metrics such as CSAT, NPS, and churn rate to optimize customer support strategies.
- Ensure seamless handovers between departments by maintaining accurate records of client interactions.