Job title: AM - Processing
To critically and holistically assess and verify unsecured/secured applications for salaried/self-employed customers within approved policies, procedural guidelines, within stipulated Service Level Agreements. Conduct prescribed due diligence of financial documents to determine customer affordability and suggest recommendations to team mangers/business. Ensure comprehensive checks on an application before the Bank’s decision to lend to a customer, keeping in mind local market knowledge.
Governance and Committee Memberships

Be an active part of Internal committee (by self-nomination)
Engage actively in the GSC site committee activities where applicable.

In this role, you will:
Principal Accountabilities and Responsibilities (e.g., for Business, Customers and Stakeholders; internal control environment, etc.)

Meet and exceed PLA and KPI targets (Quality, RPH and Operating Efficiency). Maintain strict adherence to schedule.
Ensures applications are assessed and verified consistently, objectively, with uniform application of policy, procedure and guidelines.




Identify and escalate potential risks, operational and otherwise.
Ability to be versatile and willing to change along with changes in corporate and department objectives in addition to recommending changes to assist in meeting these objectives.
Contribute for continuous process improvement to reduce the cost and enhance the end customer experience.
Support achievement of team objectives.
Participate actively in employee development activities like coaching/feedback.
Mandatory and other training completion and performance to be owned by self.
To be aware of the Operational Risk scenario associated with the role and ensure that all actions align to mitigating the same.
Conduct self and make informed decisions that protect HSBC values, reputation and business.
Able to assimilate a large amount of information and make effective decisions on a wide range of issues.
Identify and inform line man

📌 AM - Processing (Hyderabad)
🏢 HSBC Global Services
📍 Hyderabad