About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
Job Summary
The Payroll Specialist serves as the first point of contact for payroll-related inquiries within the HR Shared Services organization. This role is responsible for receiving, investigating, and resolving payroll cases whenever possible at Tier 1, while ensuring more complex issues are accurately documented and escalated to Payroll Specialists or other subject matter experts when needed.
Working in a high-volume HR Shared Services environment, the Payroll Specialist provides support through case management systems and acts as the primary intake and triage point for payroll inquiries. The role requires solid knowledge of payroll processes, excellent customer service skills, and the ability to work effectively across HR, Payroll, and local business stakeholders.
This position is expected to resolve as many payroll inquiries as possible at Tier 1 through effective case investigation, knowledge utilization, and payroll expertise, reducing unnecessary escalations to Payroll Specialists.
Primary Responsibilities
Serve as the first point of contact for employee and manager payroll inquiries
Own and manage payroll-related cases from intake through resolution or escalation
Resolve payroll questions and transactions that can be handled within Tier 1 scope
Gather required information and perform initial investigation before escalating payroll cases
Ensure escalated payroll cases are complete, accurate, and routed to the appropriate specialist team
Respond to requests received through case management system
Create and maintain case records for all payroll inquiries
Assist employees in understanding payroll processes, pay statements, deductions, tax documents, direct deposit changes, and payrol