Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a energetic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Unified Communication and Collaboration Operations
Good to have skills : NA
Minimum 0-2 year(s) of experience is required
Educational Qualification : Any Degree or 3 Year Diploma
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and diagnosing issues across various components of essential business systems. This role requires a proactive approach to identifying challenges and delivering timely solutions to maintain system stability and performance. The position demands collaboration with different teams to ensure seamless operations and continuous improvement of critical software environments, fostering a responsive and dynamic support atmosphere.
Roles & Responsibilities:
- Expected to build knowledge and support the team.
- Participate in Problem Solving discussions.
- Collaborate with cross-functional teams to facilitate effective communication and resolution of technical issues.
- Document and share insights gained from troubleshooting to enhance team knowledge and future problem-solving efficiency.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Unified Communication and Collaboration Operations.
- Strong analytical skills to investigate and resolve complex software issues.
- Ability to work with multiple software components and understand their interdependencies.
- Effective communication skills to coordinate with various stakeholders and provide clear updates.
- Experience in monitoring tools and incident management processes related to unified communication systems.
Additional Information:
- The candidate should have minimum 3 years of experience in Unified Communication and Collaboration Operations.
- This position is based at our MD