RingCX is RingCentral’s next-generation AI-powered Contact Center solution, designed to deliver seamless, intelligent, and personalized customer experiences across digital and voice channels. Built with a up-to-date microservices architecture and deep AI integrations, it empowers businesses to automate, analyze, and act in real-time. Join us in shaping the future of customer engagement — where speed, empathy, and intelligence converge. Be part of a team that’s redefining how the world connects.
We’re currently looking for: Senior Engineering Manager This role will play a critical leadership role in driving RingCX’s Analytics roadmap, modernizing our analytics stack, ensuring KPI integrity, and building long-term analytics ownership in India.

To succeed in this role you must have experience in the following:
Hands-on experience in Java designing and operating ETL pipelines using tools such as Airflow, Spark, Apache Beam, or AWS Glue.
Strong understanding of relational databases, data model design and good knowledge of SQL




Strong working knowledge of modern analytical datastores such as ClickHouse, BigQuery, Snowflake, or Redshift.
Understanding of design patterns and can design and implement extensible & reliable systems.
Experience in at least one of public cloud (AWS, GCP or Azure, AWS is preferred)
Experience deploying analytics systems on cloud platforms (AWS/GCP/Azure) and operating them at scale using Kubernetes and CI/CD pipelines.
Proven experience leading analytics or reporting platforms at scale, including ownership of data pipelines, KPI definitions, and customer-facing analytics.
Demonstrated success in migrating analytics systems from legacy BI tools (e.g., GoodData, Tableau, Looker, Power BI) to modern or open-source analytics stacks, while ensuring metric parity and data correctness.
Ability to drive analytics initiatives cross-functionally, partnering closely with Product, Analytics, Data Engineering, and customer-facing teams.
Familiar with performance,

📌 Senior Engineering Manager (Bengaluru)
🏢 RingCentral
📍 Bengaluru