Job Overview
The position is responsible for allocating jobs and supervising field-based engineers within a designated region to ensure timely service delivery, SLA adherence, and operational efficiency. The role focuses on improving the technical capability and productivity of engineers, coordinating service activities through CRM/FSM, managing customer and spare-part related follow-ups, and supporting the State Head in implementing systems, field service processes, and project execution.
Responsibilities (List all)
· Allocate breakdown, preventive maintenance, installation, and project jobs to field engineers in a timely manner
· Monitor and download pending complaints from FSM/ERP systems at regular intervals
· Update complaint status, engineer feedback, and service activities in CRM/FSM and customer portals
· Coordinate with stores for timely dispatch and reconciliation of required spares
· Track and update spares requirements based on field engineer feedback from retail outlets
· Follow up with engineers for timely submission of service reports,



especially for billable and chargeable jobs
· Send quotations to customers for chargeable jobs and attach customer approvals in FSM
· Respond to customer calls and emails and ensure effective issue resolution
· Ensure timely execution of DU installation, preventive maintenance, and project-related jobs
· Support engineers during the introduction of current equipment, systems, or business activities
· Report urgent concerns, abnormal field activities, and operational risks to the State Head/Zonal Head
· Ensure balanced workload distribution across engineers by geography, retail outlet, complaint volume, and nozzle count
· Verify availability of toolkits, PPE, and other essential field resources for engineers
· Prepare and manage monthly schedules for engineers’ spares reconciliation
· Coordinate with the commercial team for accurate planning of preventive maintenance and breakdown jobs to improve productivity
· Follow up for

📌 Area Service Manager (Hyderabad)
🏢 Vontier
📍 Hyderabad