? Hiring: ServiceNow AI / GenAI Solutions Architect

? Location: Hyderabad

? Experience:8-13 Years

We are looking for an experienced ServiceNow AI / GenAI Architect to lead the design and implementation of next-generation ServiceNow solutions powered by Now Assist, Agentic AI, Virtual Agent, and Generative AI .

? Key Responsibilities

• Lead end-to-end architecture, solution design, and implementation of ServiceNow modules with Now Assist (GenAI) embedded into the solution architecture.

• Design and implement Agentic AI workflows enabling autonomous agents to execute multi-step tasks and orchestrate actions using Agent Fabric, Workflow Data Fabric, Service Graphs, and APIs .

• Establish AI governance and risk-mitigation frameworks, including Human-in-the-Loop (HITL), fallback mechanisms, guardrails, rate limiting, and security controls .

• Define and execute comprehensive functional, non-functional, regression, and AI-quality testing strategies using Automated Test Framework (ATF) .

• Establish platform observability and monitoring , including latency, transaction logs, Now Assist performance, agent success rates, and instance health.

• Partner with Product Owners, QA, and business stakeholders during UAT to validate functional accuracy, performance, intent recognition,



and AI task-completion effectiveness.

- Provide technical leadership to development teams, conduct solution/code reviews, troubleshoot Now Assist, Virtual Agent, Flow Designer, and platform workflows.

• Monitor Now Assist analytics, AI adoption, and deflection metrics and continuously optimize AI capabilities in line with ServiceNow's evolving AI roadmap.

? Must-Have Skills

✅ 5+ years of hands-on ServiceNow architecture, development, and solution design experience

✅ Production experience with Now Assist / Generative AI / Virtual Agent / NLU-NLP

✅ Strong understanding of Agentic AI, autonomous task execution, tool/API orchestration, prompt engineering, and AI guardrails

✅ Hands-on expertise in Flow Designer, Workflow Data Fabric, Integration Hub, Process Automation Designer (PAD), UI Builder, Workspaces

✅ Solid experience with REST / GraphQL APIs and ServiceNow integrations

✅ Experience with ATF, testing strategy, platform performance, monitoring, and observability

✅ Strong understanding of CSDM, Knowledge Management, RAG, data quality, security, and compliance

? If you are interested and open for new opportunities send your updated CV to [email protected]

📌 Solutions Architect (Hyderabad)
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📍 Hyderabad