Job Summary: We are seeking a motivated and detail-oriented Desktop Engineer to join our team in Bengaluru. The ideal candidate will have a foundational understanding of Windows Desktop environments, particularly Windows 10. This entry-level position is perfect for recent graduates or individuals looking to start their career in IT support and desktop engineering.
Responsibilities
- Provide technical support for Windows 10 desktop environments, including installation, configuration, and troubleshooting.
- Assist in the setup and maintenance of desktop hardware and software.
- Respond to user inquiries and provide timely resolutions to technical issues.
- Document and track support requests using ticketing systems.
- Collaborate with IT teams to implement desktop solutions and improvements.
- Participate in training sessions to enhance technical skills and knowledge.
- Maintain an inventory of desktop equipment and software licenses.
Mandatory Skills
- Proficiency in Windows 10 operating system.
- Basic understanding of desktop hardware components.
- Strong problem-solving skills and attention to detail.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
Preferred Skills
- Familiarity with Active Directory and user account management.
- Basic knowledge of networking concepts.
- Experience with remote desktop support tools.
- Understanding of ITIL processes and best practices.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent practical experience).
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) are a plus.
- 0-1 years of experience in a technical support or desktop engineering role.
If you are passionate about technology and eager to learn in a dynamic workplace, we encourage you to apply for this exciting opportunity!