– Operations Manager – Social Media Insights Analytics

About Us

AGR is a specialist research, analytics, and advisory firm that helps our clients with custom knowledge solutions to identify and realize global market growth opportunities, partnerships, and potential investments. We also have a social media insights and analytics practice delivering data-driven intelligence to brands, agencies, and enterprises globally. Oursolutions help organizations decode digital conversations,

measure brand perception, track competitors, and generate actionable consumer insights.

Website - www.agrknowledge.com Email: [email protected]

Role Overview

We are seeking an experienced and highly organized Operations Manager to lead client delivery,

operational excellence, and team management within our social media insights practice. This role is critical to ensuring seamless execution of client mandates — from social listening and analytics reporting to response management and client relationship development. The ideal candidate will have strong operational discipline, experience managing cross-functional teams, and the ability to handle multiple projects while maintaining high standards of quality and timeliness.

The team is expanding and is actively looking for passionate individualsto join the growth story.

1. Role : Operations Manager – Social Media Insights Analytics

2. Qualification : MBA
3. Experience : 6+ Years (preferred in digital insights / analytics / research environment)

4. Location : Mumbai (Hybrid)

5. RM : Leadership Team
6. Candidate Industry : Market research, consulting, research and information, KPOs.

7. Responsibilities

➢ Cient Relations Development
- Act asthe primary operational point of contact for key clients.
- Build strong client relationships and ensure high levels ofsatisfaction and retention.
- Understand client objectives and translate them into clearinternal briefs and delivery plans.




- Identify opportunitiesfor account growth and service enhancement.

➢ Delivery Reporting Excellence
- Oversee timely and accurate delivery of social media insights, analytics dashboards, and research

reports. AGR Knowledge Services Private Limited

Avalon Group Company | An ISO 9001:2015 Certified Organization

1st floor, Kalpataru Point, Near Sion Circle, Sion East, Mumbai-400022, India

Phone: +91 22 42792600 | Email: [email protected]| www.agrknowledge.com

CIN - U74999MH2012PTC231883

- Ensure quality control across all client deliverables.
- Monitor performance metrics, insights quality, and actionable output standards.
- Coordinate with analytics and research teamsto ensure consistency and depth in reporting.

➢ Process Implementation Management
- Develop and implement standardized processes for social listening, data analysis, reporting, and

response management.
- Improve operational workflows to enhance efficiency and scalability.
- Establish quality assurance frameworks and documentation standards.
- Ensure adherence to timelines and service-level expectations.

➢ Team Leadership Project Management
- Manage andmentorinsights analysts, reporting teams, and response management teams.
- Allocate resources effectively across multiple client projects.
- Drive accountability, productivity, and professional development within the team.
- Foster a culture of ownership, collaboration, and continuousimprovement.

➢ Multi-Project Oversight
- Oversee multiple concurrent client engagements.




- Prioritize tasks and manage shifting deadlinesin a dynamic environment.
- Proactively identify risks and implement mitigation strategies.

Required Qualifications Experience a. Preferably 6+ years of experience in operations, clientservicing, or delivery management within: ➢ Social media insights

➢ Social listening

➢ Digital analytics

➢ Market research

➢ Consumer intelligence b. Proven experience managing teams and client accounts.

c. Strong understanding of social listening tools, analytics methodologies, and reporting frameworks.

d. Experience building or optimizing operational processes.

e. Ability to managemultiple projectssimultaneously with high attention to detail.

f. Strong communication and stakeholder management skills.

Preferred Profile a. Experience working with global clients.

b. Solid analytical mindset with business acumen.

c. Comfortable working in fast-paced, growth-oriented environments.

d. High level of ownership and accountability.

e. Solution-oriented approach with strong problem-solving capabilities.

AGR Knowledge Services Private Limited

Avalon Group Company | An ISO 9001:2015 Certified Organization

1st floor, Kalpataru Point, Near Sion Circle, Sion East, Mumbai-400022, India

Phone: +91 22 42792600 | Email: [email protected]| www.agrknowledge.com

CIN - U74999MH2012PTC231883

Key Competencies a. Operational excellence b. Client relationship management c. Team leadership d. Process design optimization e. Quality assurance f. Time and project management

Personal Attributes

a. Ability to work against tight deadlines.

b. Ability to work on unstructured projects somewhat independently.

c. Proficiency in MS Excel, MS Word, and MS PowerPoint.

d. Expertise, or great comfort with numbers.

e. Working knowledge of variousstatistical tools will be an added advantage.

f. Foreign Language Proficiency will be an added advantage

📌 Social Media Manager (Mumbai)
🏢 Social Insights u0026 Analytics
📍 Mumbai