Mumbai, Maharashtra, India

Job posted on 27/08/2026

Location

Mumbai

Function

Operations

Department

Social Insights & Analytics

Designation

Manager

Entity

Social Insights & Analytics

Number of Position(s)

1

Openings Valid Till

30/11/2026

Company Description

ABOUT AGR AGR Knowledge Services Pvt. Ltd is a leading customized Research and Consulting firm providing outsourced research solutions to some of the world's largest corporations, financial institutions, consulting firms and government agencies . AGR derives its unique global research expertise by leveraging two decades of strategic consulting pedigree from its parent company.

Our team has accomplished more than 5000 assignments for over 250 global clients with over 2/3rd of the revenue coming from repeat clients.

WHY JOIN AGR:

- AGR is one of the oldest brand in the research, consulting and analytics industry
- All Managers (and levels above that) work on a Profit centre model on the lines of strategic business units wherein the P&L; head have full ownership on deciding the direction and course of their team’s business, revenues, and costs. In return, the P&L; Head or Partner earns percentage of profit they generate in addition to the salary. There is no cap on the bonus
- We work with global majors and get to execute challenging projects and travel opportunities globally
- We have been steadily growing our topline and bottom-line in the last few years
- We focus on higher margin /consulting type assignments offering us better profits and hence a better bonus to the team
- ESOP structure to be in place soon
- Our work culture: Open & Independent, Informal, result oriented, cordial environment

– Operations Manager – Social Media Insights & Analytics

About Us

AGR is a specialist research, analytics, and advisory firm that helps our clients with custom knowledge solutions to identify and realize global market growth opportunities, partnerships, and potential investments. We also have a social media insights and analytics practice delivering data-driven intelligence to brands, agencies, and enterprises globally. Oursolutions help organizations decode digital conversations,

measure brand perception, track competitors, and generate actionable consumer insights.

Website - www.agrknowledge.com Email: [email protected]

Role Overview

We are seeking an experienced and highly organized Operations Manager to lead client delivery,

operational excellence, and team management within our social media insights practice.



This role is critical to ensuring seamless execution of client mandates — from social listening and analytics reporting to response management and client relationship development. The ideal candidate will have strong operational discipline, experience managing cross-functional teams, and the ability to handle multiple projects while maintaining high standards of quality and timeliness.

The team is expanding and is actively looking for passionate individualsto join the growth story.

1. Role : Operations Manager – Social Media Insights & Analytics

2. Qualification : MBA
3. Experience : 6+ Years (preferred in digital insights / analytics / research environment)

4. Location : Mumbai (Hybrid)

5. RM : Leadership Team
6. Candidate Industry : Market research, consulting, research and information, KPOs.

7. Responsibilities

➢ Cient Relations & Development
- Act asthe primary operational point of contact for key clients.
- Build robust client relationships and ensure high levels ofsatisfaction and retention.
- Understand client objectives and translate them into clearinternal briefs and delivery plans.
- Identify opportunitiesfor account growth and service enhancement.

➢ Delivery & Reporting Excellence
- Oversee timely and accurate delivery of social media insights, analytics dashboards, and research

reports. AGR Knowledge Services Private Limited

Avalon Group Company | An ISO 9001:2015 Certified Organization

1st floor, Kalpataru Point, Near Sion Circle, Sion East, Mumbai-400022, India

Phone: +91 22 42792600 | Email: [email protected]| www.agrknowledge.com

CIN - U74999MH2012PTC231883

- Ensure quality control across all client deliverables.
- Monitor performance metrics, insights quality, and actionable output standards.
- Coordinate with analytics and research teamsto ensure consistency and depth in reporting.

➢ Process Implementation & Management
- Develop and implement standardized processes for social listening, data analysis, reporting, and

response management.
- Improve operational workflows to enhance efficiency and scalability.




- Establish quality assurance frameworks and documentation standards.
- Ensure adherence to timelines and service-level expectations.

➢ Team Leadership & Project Management
- Manage andmentorinsights analysts, reporting teams, and response management teams.
- Allocate resources effectively across multiple client projects.
- Drive accountability, productivity, and professional development within the team.
- Foster a culture of ownership, collaboration, and continuousimprovement.

➢ Multi-Project Oversight
- Oversee multiple concurrent client engagements.
- Prioritize tasks and manage shifting deadlinesin a dynamic environment.
- Proactively identify risks and implement mitigation strategies.

Required Qualifications & Experience a. Preferably 6+ years of experience in operations, clientservicing, or delivery management within: ➢ Social media insights

➢ Social listening

➢ Digital analytics

➢ Market research

➢ Consumer intelligence b. Proven experience managing teams and client accounts.

c. Strong understanding of social listening tools, analytics methodologies, and reporting frameworks.

d. Experience building or optimizing operational processes.

e. Ability to managemultiple projectssimultaneously with high attention to detail.

f. Robust communication and stakeholder management skills.

Preferred Profile a. Experience working with global clients.

b. Strong analytical mindset with business acumen.

c. Comfortable working in fast-paced, growth-oriented environments.

d. High level of ownership and accountability.

e. Solution-oriented approach with strong problem-solving capabilities.

AGR Knowledge Services Private Limited

Avalon Group Company | An ISO 9001:2015 Certified Organization

1st floor, Kalpataru Point, Near Sion Circle, Sion East, Mumbai-400022, India

Phone: +91 22 42792600 | Email: [email protected]| www.agrknowledge.com

CIN - U74999MH2012PTC231883

Key Competencies a. Operational excellence b. Client relationship management c. Team leadership d. Process design & optimization e. Quality assurance f. Time and project management

Personal Attributes

a. Ability to work against tight deadlines.

b. Ability to work on unstructured projects somewhat independently.

c. Proficiency in MS Excel, MS Word, and MS PowerPoint.

d. Expertise, or great comfort with numbers.

e. Working knowledge of variousstatistical tools will be an added advantage.

f. Foreign Language Proficiency will be an added advantage

📌 Social Media Manager (Mumbai)
🏢 AGR Knowledge Services
📍 Mumbai