Location: Bangalore, Chennai, Hyderabad

? Experience: 10+ Years

? Employment Type: Full-Time

We are looking for a highly experienced ServiceNow Telecom Architect with strong expertise in ServiceNow Order Management for Telecom (OMT/SOMT) and telecom transformation programs.

If you have hands-on experience designing and implementing end-to-end Lead-to-Bill (Lead-to-Cash) solutions and have worked extensively within the telecom ecosystem, we'd love to connect with you.

Key Responsibilities

✅ Lead architecture and implementation of ServiceNow Telecom Order Management (OMT/SOMT) solutions.

✅ Design and implement end-to-end telecom processes covering:

Lead → Chance → Quote → Order Capture → Order Management → Fulfillment → Service Activation → Billing

✅ Define scalable solution architectures across:

- Lead & Opportunity Management
- Quote Management
- Product & Service Catalog
- Order Capture & Order Entry
- Order Decomposition
- Order Fulfillment
- Service Activation
- Inventory & Resource Management
- Billing Integration

✅ Design integrations between ServiceNow and Telecom BSS/OSS platforms. ✅ Provide technical leadership for ServiceNow development and implementation teams.

✅ Lead customer workshops, architecture reviews, solution design sessions, and transformation initiatives.

✅ Drive automation, workflow optimization, and best practices across telecom operations.

Required Skills & Experience

ServiceNow Expertise

- ServiceNow Platform Architecture




- Telecom Industry Solutions
- SOMT / OMT Implementations
- Product Catalog & Product Modeling
- Order Management & Fulfillment
- Flow Designer, Business Rules & Script Includes
- IntegrationHub, REST & SOAP APIs
- Workflow Automation & Orchestration
- CMDB / CSDM
- ServiceNow Governance & Best Practices

Telecom Domain Knowledge

Strong understanding of

- B2B/B2C Telecom Processes
- Lead & Opportunity Management
- Quotation & Pricing
- Product & Offer Management
- Order Orchestration & Decomposition
- Service Qualification & Serviceability
- Provisioning & Activation
- OSS/BSS Integrations
- Customer & Service Inventory
- Billing & Rating Systems

Integration Experience

Experience integrating ServiceNow with

- CRM Platforms
- CPQ Solutions
- Product Catalog Platforms
- OSS/BSS Systems
- Billing Platforms
- Network Orchestration Platforms
- Inventory Management Systems
- Middleware & API Gateways

Knowledge of REST APIs, Event-Driven Architecture, Asynchronous Integrations, and Orchestration Patterns is highly preferred.

Preferred Qualifications

✔ ServiceNow Certified System Administrator (CSA)

✔ ServiceNow Certified Application Developer (CAD)

✔ ServiceNow Certified Implementation Specialist

✔ ServiceNow Certified Technical Architect (CTA) or equivalent architecture experience

✔ Telecom industry transformation experience

✔ Large-scale ServiceNow implementation experience

✔ Agile delivery experience

📌 ServiceNow Telecom Architect (SOMT / OMT) (Bengaluru)
🏢 Sonata Software
📍 Bengaluru