Position Title: Senior ServiceNow Project Manager

Experience Required: 10 to 20 Years

Role Summary A seasoned Senior ServiceNow Project Manager with a proven track record of leading complex, enterprise-scale ServiceNow deployments for global clients. In this role, you will drive end-to-end project delivery, align technical solutions with client strategies, and lead cross-functional delivery teams (Architects, Developers, and Consultants) across ITSM, ITOM, and CMDB initiatives.

Key Responsibilities

- End-to-End Project Delivery: Lead high-visibility ServiceNow implementations from initiation through go-live, ensuring projects are delivered on time, within scope, and on budget.
- Governance & Stakeholder Management: Serve as the primary point of contact for external business leaders, platform owners, and executive sponsors, delivering clear status reporting, risk mitigation, and change management strategies.
- Technical & Architectural Alignment: Partner closely with Platform and ITOM Architects to translate business requirements into actionable user stories, ensuring technical execution aligns with client goals.
- ITOM & Platform Scope Oversight: Drive projects involving ServiceNow Discovery, Service Mapping, Event Management, CMDB (IRE & Attestation),



and enterprise integration frameworks (Integration Hub, REST/SOAP, AD, Workday, SAP).
- Team Leadership & Resource Management: Direct, mentor, and manage Agile delivery teams (Developers, QA, Technical Leads), facilitating sprint planning, daily standups, backlog grooming, and retrospectives.
- Risk & Financial Management: Proactively identify project dependencies, technical risks, scope creep, and resource bottlenecks, implementing effective contingency plans.

Key Qualifications

- Overall Experience: 10 to 20 years of experience in IT Project Management, with at least 68 years specifically leading ServiceNow implementations.
- Domain Expertise: Strong functional and strategic understanding of ServiceNow ITSM, ITOM, CMDB, and platform integrations.
- Methodologies: Expert knowledge of Agile, Scrum, Secure, and Hybrid/Waterfall project delivery frameworks.
- Technical Awareness: Ability to speak fluently with technical teams regarding ServiceNow architecture, Flow Designer, custom applications, and third-party integrations (SCCM, Jira, AD, etc.).
- Certifications (Preferred): PMP, PRINCE2, Certified ScrumMaster (CSM), or ServiceNow Certifications (CSA, CIS-ITOM).

📌 ServiceNow Project Manager (Bengaluru)
🏢 Jade Global
📍 Bengaluru