We are looking for an experienced ServiceNow QA Engineer with 4–6 years of experience in software testing and at least 3 years of relevant ServiceNow QA experience.
Key Responsibilities
- Perform ServiceNow QA testing with 3+ years of relevant experience.
- Understand ServiceNow business requirements and identify functional gaps and risks.
- Design and execute test scenarios, test cases, and test scripts for various ServiceNow modules.
- Test ServiceNow modules including ITSM, ITOM, Service Request (SR), CSM, WSD, Portal, and Interaction Management .
- Perform functional, regression, unit, integration, and UAT testing .
- Manage the complete defect lifecycle , including defect identification, logging, tracking, retesting, and closure.
- Use ServiceNow Test Management, Agile, Jira ,
and other testing tools effectively.
- Support customer discussions and participate confidently in QA meetings.
- Work flexible schedule, including 2nd-shift timings with overlap with US Central Time (CT) when required.
Required Skills & Experience
- 4–6 years of overall QA/testing experience .
- 3+ years of hands-on ServiceNow QA experience .
- 2+ years of experience with ServiceNow Test Management .
Preferred Skills / Certifications
- ServiceNow Certified System Administrator (CSA) preferred.
- CIS – ITSM preferred.
- ISTQB certification preferred.
- ITIL Foundation certification preferred.
- Knowledge of ServiceNow Automated Test Framework (ATF) is preferred.
- Experience working in an Agile/S
📌 ServiceNow QA Engineer (Bengaluru)
🏢 HMG America
📍 Bengaluru
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