ServiceNow HRSD Developer

Location: Hyderabad / Bangalore / Chennai

Experience: 6 - 8 Years

Job Requirement

We are looking for an experienced ServiceNow HRSD Developer with 68 years of ServiceNow experience and robust hands-on expertise in HR Service Delivery (HRSD). The candidate will be responsible for configuring, customizing, integrating, and supporting ServiceNow HRSD solutions across the employee lifecycle.

Key Responsibilities

- Configure HR Case Management, HR Services, Employee Center, HR Workflows, and self-service.
- Develop HR Catalogs, Record Producers, Service Requests, and Knowledge Management solutions.
- Build automation using Flow Designer, Business Rules, Notifications, and Approvals.
- Configure HR Criteria, User Criteria, HR Profiles, Roles, ACLs, and access controls.
- Integrate HRSD with Workday, SAP SuccessFactors, Oracle HCM, Active Directory,



and other systems.
- Configure Agent Workspace, Case Routing, SLAs, Reports, Dashboards, and Analytics.
- Support UAT, testing, defect resolution, production deployment, upgrades, and production support.
- Collaborate with HR stakeholders and technical teams throughout the project lifecycle.
- Support Virtual Agent and AI-powered employee self-service capabilities.

Mandatory Skills

- ServiceNow HRSD
- HR Case Management
- Employee Center
- HR Services
- HR Workflows
- Flow Designer
- HR Catalog
- Record Producers
- Business Rules
- HR Knowledge Management
- User Criteria
- HR Profiles
- ACLs
- ServiceNow Integrations
- REST APIs

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