We are looking for an experienced ServiceNow Delivery Manager to lead end-to-end delivery of ServiceNow projects. The candidate will manage client relationships, ensure successful project delivery, and guide technical teams to implement scalable ServiceNow solutions.
Key Responsibilities
- Lead end-to-end delivery of ServiceNow implementations and enhancements.
- Manage multiple ServiceNow projects, timelines, budgets, and resources.
- Act as the primary point of contact for clients and stakeholders.
- Ensure high-quality delivery aligned with client requirements and SLAs.
- Collaborate with architects, developers, consultants, and business analysts.
- Drive project planning, risk management, and delivery governance.
- Monitor team performance, productivity, and project milestones.
- Support pre-sales activities, solution design, and estimations when required.
- Ensure adherence to ServiceNow best practices and implementation standards.
- Mentor and guide ServiceNow delivery teams.
Required Skills & Qualifications
- Strong understanding of ServiceNow modules.
- Experience managing large enterprise ServiceNow projects.
- Excellent stakeholder management and communication skills.
- Strong experience in Agile / Scrum delivery models.
- Ability to manage distributed teams and multiple clients.