About Position:

We are looking for an experienced Servicenow Architect/SCCM / Intune Endpoint Management Engineer to support and enhance enterprise endpoint management services across large-scale IT environments. The ideal candidate will possess strong expertise in Microsoft Intune, SCCM (Microsoft Endpoint Configuration Manager), PatchMyPC, application packaging, patch management, and endpoint administration.

- Role: Servicenow Architect
- Location: Pune
- Experience: 5 to 8 Years
- Job Type: Full Time Employment

What You'll Do:

- Administer PatchMyPC integrated with SCCM and Intune to automate third-party application updates and patching processes.
- Configure and maintain patch deployment rings, software update policies, and compliance reporting.
- Package, test, and deploy Win32 and MSI applications using SCCM and Intune.
- Create and maintain detection methods, dependencies, supersedence rules, and rollback strategies for application deployments.
- Plan and execute phased application and update rollouts from pilot groups to enterprise-wide deployments.
- Monitor deployment success and failure rates and proactively remediate deployment issues.
- Provide day-to-day incident and request resolution for endpoint-related issues including device enrollment, application installations, policy synchronization, software updates, and client health.
- Troubleshoot and resolve endpoint management issues across Windows devices and enterprise environments.
- Support SCCM infrastructure servers, including certificate renewals, application updates, and platform maintenance activities.
- Perform SCCM server upgrades, client upgrades, patching, and ongoing infrastructure maintenance.
- Develop and maintain operational runbooks, knowledge base articles, and support documentation.
- Automate repetitive operational tasks using PowerShell scripting and endpoint management tools.
- Monitor endpoint compliance, security posture, and operational health across managed devices.
- Collaborate with infrastructure, security, service desk, and engineering teams to improve endpoint management services.
- Utilize ServiceNow and other ITSM platforms to manage incidents, changes, requests,



and operational activities.
- Support endpoint management activities and project deliverables as defined within engagement scope.

Expertise You'll Bring:

- 5+ years of IT experience with significant focus on End User Computing (EUC) and Endpoint Management.
- Robust hands-on experience with Microsoft Intune and Microsoft Endpoint Configuration Manager (SCCM).
- Expertise in managing enterprise-scale endpoint environments.
- Experience administering PatchMyPC integrated with SCCM and Intune.
- Strong knowledge of software packaging and deployment methodologies using Win32 and MSI installers.
- Experience with application deployment strategies, detection rules, supersedence, dependencies, and rollback planning.
- Proficiency in Microsoft Entra ID (formerly Azure AD), device enrollment, and device compliance management.
- Hands-on experience with PowerShell scripting for automation and operational efficiency.
- Experience managing patch deployment, software updates, and endpoint compliance programs.
- Solid troubleshooting skills across endpoint infrastructure and client health management.
- Experience supporting SCCM infrastructure servers, upgrades, maintenance, and certificate management.
- Microsoft Intune architecture and modern device management concepts.
- Microsoft SCCM architecture, server roles, client management, and software distribution processes.
- Windows 10 and Windows 11 operating systems administration and support.
- Endpoint security, compliance management, and vulnerability remediation practices.
- Software deployment lifecycle, patch management, and application lifecycle management.
- Microsoft Entra ID, Group Policy, identity management, and access controls.
- ITIL processes including Incident, Problem, Change, and Request Management.




- ServiceNow and enterprise ticket management systems.
- Basic networking concepts including DNS, DHCP, certificates, proxies, and connectivity troubleshooting.
- Endpoint monitoring, reporting, compliance analytics, and operational governance.
- Automation, operational excellence, and continuous service improvement methodologies.
- Strong analytical and problem-solving abilities.
- Excellent communication and stakeholder management skills.
- Ability to work independently in a global support environment.
- Experience supporting enterprise-scale endpoint environments with thousands of managed devices.
- Strong documentation and operational process improvement mindset.
- Ability to collaborate effectively with infrastructure, security, and service management teams.

Benefits:

- Competitive salary and benefits package
- Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications
- Opportunity to work with cutting-edge technologies
- Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
- Annual health check-ups
- Insurance coverage: group term life, personal accident, and Mediclaim hospitalisation for self, spouse, two children, and parents

Values-Driven, People-Centric & Inclusive Work Environment:

Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.

- We support hybrid work and flexible hours to fit diverse lifestyles.
- Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.
- If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment.

Let's unleash your full potential at Persistent - persistent.com/careers

"Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind."

📌 Servicenow Architect (Pune)
🏢 Persistent Systems
📍 Pune